Hardware Diagnostic Agent
AI that diagnoses the device, not the description.
Hardix reads live telemetry from your hardware the moment a support ticket opens — finds the real root cause in seconds and walks the customer through the fix. So "No Fault Found" returns stop before a label is ever printed.
Built by a hardware operator who shipped four generations of Google Pixel and the Wyze smart-home lineup.
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Hardware support is flying blind.
When a device fails, your agents can't see its physical state. They rely on frustrated customers to translate hardware problems into words, then march them through rigid scripts. The result is rising support cost and a flood of returns where nothing was ever wrong.
$17B
lost annually to non-defective returns in consumer electronics
68%
of all returns are "No Fault Found"
~40 min
spent on a single troubleshooting call that often ends in a return
Sources: Accenture (returns figures); customer interviews (call-time figure).
How it works
From ticket to resolution in seconds
01
Ingest device state
An SDK pulls real-time diagnostic logs and sensor readings straight from your device's companion app the instant a ticket opens.
02
Find the root cause
Hardix runs diagnostic logic against that telemetry to pinpoint the exact fault in seconds — separating real hardware failures from user error.
03
Guide the fix
The agent walks the customer through the precise resolution in-session, inside the support tools you already use.
Hardware failure is a visibility problem, not a knowledge problem.
General AI support agents treat every ticket as text to look up an answer for. Observability tools see the telemetry but only talk to engineers. Hardix is the bridge — it takes the deep device visibility usually reserved for firmware teams and routes it straight into your support workflow. It behaves like a systems engineer, not a copywriter.
Designed to fit your stack
Runs inside your existing support tools and ingests from your device cloud.
See what your support tickets are hiding.
We're working with a small number of early hardware partners. Tell us about your support volume and we'll show you what Hardix can deflect.
Book an intro call