AI that diagnoses the device, not the description.
Hardix reads live telemetry from your hardware the moment a support ticket opens — finds the real root cause in seconds and walks the customer through the fix. So "No Fault Found" returns stop before a label is ever printed.
Schedule a 20-min callFrom the team behind
Hardware support is flying blind.
When a device fails, your agents can't see its physical state. They rely on frustrated customers to translate hardware problems into words, then march them through rigid scripts. The result is rising support cost and a flood of returns where nothing was ever wrong.
68%
of consumer-electronics returns are “No Fault Found” — nothing was ever wrong with the device.
~40 min
spent on a single troubleshooting call that still often ends in a return.
Across consumer electronics, that adds up to $17B lost to non-defective returns every year.
Sources: Accenture (returns figures); customer interviews (call-time figure).
From ticket to resolution in seconds.
Ingest device state
An SDK pulls real-time diagnostic logs and sensor readings straight from your device's companion app the instant a ticket opens.
Find the root cause
Hardix runs diagnostic logic against that telemetry to pinpoint the exact fault in seconds — separating real hardware failures from user error.
Guide the fix
The agent walks the customer through the precise resolution in-session, inside the support tools you already use.
Hardware failure is a visibility problem, not a knowledge problem.
Hardix routes deep device visibility straight into your support workflow.
agents
tools
Designed to fit your stack.
Runs inside your existing support tools and ingests from your device cloud. No new place to log in.
Support tools
Device cloud
See what your support tickets are hiding.
We're working with a small number of early hardware partners. Tell us about your support volume and we'll show you what Hardix can deflect.
Schedule a 20-min call